Privacy Questions Players Ask
Your account profile and personal details are flagged as inactive but retained for five years to honour withdrawal settlement records and banking compliance. If you request complete deletion, we remove your name, email, and phone number from active systems within 30 days. Transaction history tied to your account ID remains archived per payment processor rules.
We do not store your actual DANA, OVO, GoPay or QRIS credentials on our servers. During deposit, you authorise payment through your mobile banking app or wallet; we receive only a confirmation token. For withdrawals, we initiate transfers to the account number you registered — we never store your login credentials for those wallets.
Yes. Contact our support team via live chat or email with your account ID and registered phone number. We will compile your personal data, transaction history, login logs, and any stored preferences into a single file and send it to your registered email within 14 days.
We log your game sessions, bet amounts, and payout history to settle winnings, prevent fraud, and let you review your account activity. This record helps us verify withdrawal requests and resolve disputes. You can see your complete play history under Account > Transaction History at any time.
We send only account-related emails — login alerts, withdrawal confirmations, and policy updates. If you receive promotional emails after opting out, reply to unsubscribe or contact support to remove your email from all non-essential communications permanently.
Change your password immediately and contact our live chat team. If a deposit or withdrawal was made without your consent, report it within 24 hours. We will flag the transaction, lock your account, and investigate whether fraud occurred. You may also dispute the charge with your payment provider.
We retain login records and IP addresses for 12 months to detect repeated fraud attempts and verify account recovery. Device information (browser type, app version) is kept for three months. You can clear your current session immediately by logging out; this does not delete the historical log.
